Terms of Service
This agreement sets out the legal rules for anyone using your website, apps, or services to request or track shipments.
1. ACCEPTANCE OF TERMS By accessing the website, using the apps, or otherwise interacting with X-Ray Logistics (“X-Ray,” “we,” “us,” or “our”), you, whether as an individual or on behalf of an entity (“User” or “You”), agree to be bound by these Terms of Service (“Terms”). If you do not agree, you are not authorized to use our services.
2. SERVICES PROVIDED X-Ray provides logistics and trucking services across the United States. These services may include, but are not limited to, [describe services, e.g., freight brokerage, dedicated fleet services, LTL/FTL shipping, logistics management, and carrier matching]. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. REGISTRATION AND ACCOUNT SECURITY You may be required to register for an account to use certain services. You are responsible for maintaining the confidentiality of your account information, including your username and password, and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.
4. SHIPMENT REQUESTS AND BOOKING
Booking: All shipment requests made through our platform or by other means are offers by you to contract for services and are subject to acceptance by X-Ray.
Pricing: Quoted rates are estimates based on the information provided and may be subject to change based on actual weight, dimensions, accessorial charges, and fuel surcharges.
Carrier Selection: X-Ray may act as a carrier, or we may select third-party carriers (“Carriers”) to transport your goods. While we strive to work with reliable Carriers, we do not guarantee a specific Carrier.
5. SHIPMENT DETAILS, PACKAGING, AND DOCUMENTATION
User Responsibility: You are responsible for ensuring all details of the shipment, including the origin, destination, commodity description, weight, and dimensions, are accurate.
Packaging: You must ensure goods are properly packaged and secured for safe transport.
Documentation: You are responsible for providing all required paperwork, including the Bill of Lading (BOL). The BOL must accurately reflect the quantity, weight, and type of goods.
6. CARGO LIABILITY, CLAIMS, AND INSURANCE
Limited Liability: Unless otherwise agreed in a separate written contract, X-Ray’s liability for loss of or damage to cargo shall be limited to the minimum statutory requirement or the terms and conditions of the participating Carrier, whichever is lower.
Claims: All claims for cargo loss or damage must be submitted in writing to X-Ray within [e.g., nine (9)] months of the delivery date or the date on which delivery should have occurred. Claims must include documentation supporting the loss or damage and the value of the goods.
No High-Value Goods: X-Ray does not accept shipments of cash, valuable papers, fine art, or other exceptionally high-value or prohibited items without a separate, specific written agreement.
Insurance: We recommend you purchase separate shipper’s interest insurance to fully cover your cargo against loss or damage.
7. PAYMENT AND ACCESSORIAL CHARGES
Invoicing: You agree to pay all invoices from X-Ray for services rendered.
Additional Charges: Invoices may be adjusted to include accessorial charges, such as detention, re-consignment, re-delivery, liftgate service, and fuel surcharges, as incurred.
Credit Terms: If credit is extended, all invoices are due within the terms stated on the invoice (e.g., Net 30 days). Late payments may be subject to interest at a rate of [e.g., 1.5%] per month.
Liens: X-Ray shall have a general lien on all shipments in its possession, or the possession of its Carriers, for any and all charges owed by the shipper, consignee, or owner of the goods.
8. PROHIBITED AND HAZARDOUS MATERIALS
Prohibited Goods: X-Ray will not transport illegal items, dangerous contraband, or any goods whose transport is prohibited by law.
Hazardous Materials: Shipments containing hazardous materials (HazMat) must be explicitly disclosed at the time of booking and must comply with all applicable DOT regulations. Additional charges will apply.
9. DISPUTE RESOLUTION AND JURISDICTION
Arbitration: You agree that any dispute or claim arising out of or related to these Terms or our services will be resolved through binding arbitration.
Governing Law: These Terms and any dispute related to them will be governed by the laws of the State of [e.g., Texas], without regard to its conflict of law principles.
Jurisdiction: Any legal action or proceeding not subject to arbitration will be brought exclusively in the state or federal courts located in [e.g., Harris County, Texas], and you consent to the personal jurisdiction of such courts.
10. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Warranties: TO THE MAXIMUM EXTENT PERMITTED BY LAW, X-RAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Liability: IN NO EVENT WILL X-RAY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Our total liability to you for all claims related to the services shall not exceed the total fees you paid to X-Ray in the [e.g., six (6)] months preceding the claim.
11. TERMINATION We may terminate your access to our services, or these Terms, at any time, with or without cause.
12. MODIFICATIONS TO TERMS We may update these Terms from time to time. The “Last Updated” date at the top of this page will reflect the date of the most recent changes. Your continued use of the services after any updates constitutes your acceptance of the new Terms.
13. SEVERABILITY AND ENTIRE AGREEMENT If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and X-Ray regarding the services.
