Privacy Policy
1. INTRODUCTION At X-Ray Logistics (“X-Ray,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications (collectively, the “Platform”), request our logistics and trucking services, or apply to drive for us.
2. INFORMATION WE COLLECT We collect various types of information to provide and improve our services, including:
A. Information You Provide to Us:
Contact Information: Name, email address, phone number, physical address, company name, and job title.
Shipment and Order Data: Information about shipments you request, including origin, destination, commodity type, weight, and Bill of Lading (BOL) details.
Account Credentials: Usernames, passwords, and other authentication information.
Driver and Employment Application Information: If you apply to drive for us, we collect your driver’s license number, driving record, background check information, previous employment details, and other information required for DOT compliance.
Payment Information: Payment card or bank account details, which are typically processed by a secure third-party payment processor.
Communication Content: Information you provide when contacting us, such as support requests, questions, or feedback.
B. Information Collected Automatically:
Usage Data: Details about your interactions with our Platform, such as pages visited, features used, and links clicked.
Device Information: Your IP address, browser type, device type, operating system, and a unique device identifier.
Location Information: We may collect precise or approximate location data from your device if you allow the Platform to access location services, especially for shipment tracking and driver compliance.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience. You can manage your cookie preferences through your browser settings.
3. HOW WE USE YOUR INFORMATION We use the information we collect for various purposes, including to:
Provide, operate, and maintain our Platform and services.
Process and fulfill your shipment requests and bookings.
Track and provide updates on shipment status.
Process payments and manage billing.
Manage driver recruitment, vetting, and DOT compliance.
Communicate with you, including responding to inquiries, providing support, and sending service-related notices.
Personalize your experience and improve the content and functionality of our Platform.
Perform internal analysis, research, and analytics to improve our logistics operations.
Protect the security and integrity of our Platform and businesses.
Comply with legal obligations, regulatory requirements, and enforce our terms and policies.
With your consent, send you marketing communications about new services or promotions.
4. HOW WE DISCLOSE YOUR INFORMATION We may disclose your personal information in the following circumstances:
With Third-Party Carriers: If we are brokering or matching your shipment with an external Carrier, we share the necessary shipment and contact details for fulfillment.
With Service Providers: We work with trusted third-party providers for services such as payment processing, background checks, fuel card management, marketing, and data analytics.
For Legal Reasons: We may disclose your information to law enforcement, government agencies, or courts if required by law or to protect the rights, property, or safety of X-Ray, our users, or others.
In Connection with a Corporate Transaction: If we merge, sell, or restructure our business, your information may be transferred as part of the transaction.
With Drivers: We share pickup and delivery information with our drivers to ensure successful shipment completion.
With Your Consent: We will not share your personal information for purposes other than those listed above without your consent.
5. SECURITY We implement reasonable security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system is 100% secure, and we cannot guarantee the security of your information.
6. YOUR CHOICES AND RIGHTS
Access and Update Information: You can access and update certain account information by logging into your account on our Platform.
Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
Cookies and Tracking: Most web browsers allow you to control cookies through their settings.
Location Data: You can disable location services through your device settings, but this may affect the functionality of certain service features.
7. STATE-SPECIFIC PRIVACY RIGHTS (e.g., California) If you are a resident of California, you may have specific rights under the California Consumer Privacy Act (CCPA), including the right to request access to the personal information we collect, the right to request deletion, and the right to opt-out of the sale of your personal information (note: we do not sell your personal information).
8. INTERNATIONAL DATA TRANSFERS Our Platform and services are designed for users in the United States. If you access the services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.
9. CHILDREN’S PRIVACY Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
10. MODIFICATIONS TO THIS POLICY We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the date of the most recent changes. Your continued use of the services after any updates constitutes your acceptance of the new Policy.
